Satisfaction Guaranteed: 

If a product doesn't meet your expectations, you may return or exchange it within 30 days of receiving your shipment.

Return Conditions:

The product must have been purchased within the last 30 days and be undamaged with original packaging.

Return Process:

To initiate a return or exchange, email info@nextorch.com with your full name, shipping address, phone number and a brief description of the product and problem.

Shipping Charges:

Customers are responsible for shipping costs if the product is returned due to damage or misuse.

Damages and Issues:

Inspect your order upon arrival. Contact us immediately if you find any defects, damage, or if the wrong item was sent, email us info@nextorch.com so we can resolve the issue.

Non-Returnable Items:

We do not accept returns of custom products or hazardous material. Contact us for questions about specific items. Sale items and gift cards are also not eligible for return.

Exchanges:

Email us at info@nextorch.com for instructions.

Refunds:

After receiving and inspecting your return, we'll inform you about the refund status. Approved refunds are processed to the original payment method. Note that banks or credit card companies may take time to post the refund.